The other great thing about the relationship with Ally is the technology they bring to the store, allowing us to look up products and to file claims in our service department. So not only is it innovative, but it also saves us time, which in turn saves us money and allows our team to spend more time with our customers.

The other great thing about the relationship with Ally is the technology they bring to the store, allowing us to look up products and to file claims in our service department. So not only is it innovative, but it also saves us time, which in turn saves us money and allows our team to spend more time with our customers.

The single greatest contribution... I would have to say that customer retention is a critical end result of what Ally has provided to our organization over the years.

We have a cliff at the edge of one of our properties where we display cars. We came in the one morning to all of the cars completely vertical after being pushed off of the cliff overnight. Ally was awesome. Insurance is one of those things that make you think, "Why do we pay this every month? Month in, month out, we never use it," — until you have six cars go off of a cliff. They came out quickly, adjusted quickly, and we were able to turn all of those cars within 45 days — getting them repaired and selling them and ultimately making a profit on those cars.

The best part about working with Ally is the people. They're absolutely outstanding. They really care. They're available and accessible, which is extremely important in our business. The people are second to none and that's what really makes a difference for us.

The single biggest contribution that Ally has made to our business probably comes down to profitability, but the single most impactful contribution that Ally has made to our business is training.

I would say that I expected quality training. I'm not sure I expected it to be the level of quality that we've received. So the type of material that we went into, how it was explained, how it was delivered... it was really impactful stuff and very easy to understand.

Your consultants bring a high level of product knowledge, dedication, and commitment to ensuring our stores are compliant and trained on the ever-changing manufacturer Policies and Procedures. The end product is delivered in an easy to understand format that everyone understands and appreciates.

I think that this is some of the best money we have ever invested. I would highly recommend the Ally Fixed (Operations) Consulting Team.